HTB / Our savings customer community

Thank you for joining our customer community. You’re part of a small group of customers who have been chosen to represent our customers and help steer our savings products and service.

Your insights and feedback are invaluable to us. Here’s everything you need to know about being part of our customer community:

Sign-up

Register: If you’re reading this, it’s likely that you’ve expressed an interest and already signed-up!
Confirmation: You’ll receive a confirmation email with some guide information and FAQs.

How does it work?

Surveys: Participate in surveys sent to your email. Each survey will have a specific topic and duration
Focus groups: Join focus group discussions either online or in-person
Frequency of invitation: This will vary depending on the needs of the business.

Rewards

We’ll thank you as much as we can: Earn vouchers or entries into prize draws.

No obligation

Voluntary participation: You’re not obligated to participate in every activity. Choose the ones that interest you.
Opt-out: You can opt-out as a member at any time.

Any questions?

Contact us: For any questions or assistance, email the customer community research team at insights@htb.co.uk

Frequently Asked Questions

General information about our customer panel
- How often will I receive invitations to participate?
  - The frequency of invitations will vary depending on the needs of the business. You may receive invitations periodically.
- Why should I participate?
  - You’ll have a direct voice in shaping and improving our savings products and services, helping us understand what we can do better and improve the quality of experience for everyone. Share your experiences directly with the decision-makers and help us learn. We appreciate your involvement and will always try to reward you for your time.
- What types of rewards can I earn?
  - You can earn Amazon vouchers, cash incentives or entries into prize draws for participating in activities.
- Will the rewards for each activity be communicated at the point of invitation?
  - Yes. The type of reward and value will be shared along with the invite. This will help you to decide on whether you wish to participate.
- Do I have to participate in every activity?
  - No, participation is voluntary. You can choose the activities that interest you.
- Will activities require travel?
  - In some instances, HTB may be conducting a physical group activity that requires some travel. Travel costs will be covered by HTB in these instances. It is envisaged most activities will be conducted online.
- How can I opt-out as a member?
  - You can opt-out at any time by contacting us at insights@htb.co.uk
- Who can I contact for support?
  - For any questions or assistance, email us at insights@htb.co.uk