There are some frequently asked questions below and, if you still need some help, please get in touch with the team.
Please have all your known security details handy so we can help get you get logged in. Remember, our team will never ask you for your full security details.
Things might look a bit different when you first sign in.
This page guides you through what’s changed, why, and how to find help if you need it.
Already registered for our new portal or opened an account after 1 May 2024? You can log into your account using the link below.
You’ll need your login information, memorable word, email and mobile number to hand.
It’s still a secure and easy way to manage your savings. You’ll also be able to:
…and we have a lot of helpful changes coming up.
You’ll be better informed too, with new text messages and emails being sent so you’re always aware of what’s happening on your account.
We’ll guide you through the registration of our new online savings portal the next time you sign in. It will only take a few minutes and won’t interfere your account.
The next time you log in, we’ll ask you to:
You’ll then be able to log in by using your email address as your User ID.
Great. You can log in here.
We’re here for you. In the below video, Jacob walks through − step by step − how to register and sign in. You can pause, rewind and replay the video at your own pace and even add subtitles if you’d like to.
This affects everyone who has a savings account with us.
If you’re opening an account with us now, you’ll get our new savings portal straight away.
If you opened your account before 1 May 2024 you’ll be asked to register for the new online savings portal when you next log in.
There’s some frequently asked questions below and, if you still need some help, please get in touch with our team.
We’ve upgraded our online savings portal. It’s still a secure and an easy way to manage your accounts. You’ll also find communications from us, be able to apply for new HTB accounts and even send our team secure messages. And we have even more helpful changes to come.
You’ll be better informed too, with new text messages and emails being sent so you’re always aware of what’s happening on your account.
You’ll need to sign-up to our new savings portal to use it.
If you opened your savings account before 1 May 2024 you will be guided to register for the new online savings portal when you next log in.
Customers who have joined us since then will get access to the new portal straight away and won’t need to do anything new.
We understand, and the team are here to help. In the video above, Jacob walks through, step-by-step, how to register and log in. You can pause, rewind and replay the video at your own pace and even add subtitles if you’d like to.
If you’re getting stuck or need us to go through it with you, don’t worry, we’re here. Please get in touch (have all your security details handy so we can help get you logged in).
Our customer service team are available on 020 7862 6222 and savingsportal@htb.co.uk. We’re available 9am-5pm Monday to Friday, excluding bank holidays.
Please reach out to our customer service team for extra help on 020 7862 6222 or email our dedicated portal team at savingsportal@htb.co.uk.
We’re available 9am-5pm Monday to Friday, excluding bank holidays.
No, your account number won’t change.
All payments will process as usual.
No.
We may update our terms at any time, giving you plenty of notice. Until then, nothing will change.
You can see your account statement and transaction history as usual on the new portal.
Simply click Register at the top and you’ll be guided through registration. You’ll need to log in to your account and update your security and contact details.
Once you’re logged in and updated your password on the new portal, you are all set.
If you joined us from May 2024, your User ID can be found on the email we sent you when we opened your account.
If you managed your account online before May 2024 and have registered for our new online portal, your User ID will be your email address, so you could try that first.
Your memorable word is case sensitive (in case this helps).
If you need help, get in touch with our customer service team on 020 7862 6222 or email savingsportal@htb.co.uk and we’ll sort this out for you.
We’re open 9am-5pm Monday to Friday, excluding bank holidays.
You don’t need to move onto the new portal until you’re ready, but you will need to register to start using it. There’s no downtime planned and your accounts are unchanged.
We’re a digital bank and use your contact details to make sure it’s you when you log in, so we need to make sure these are up to date.
For convenience, your email address will become your User ID and, to help you stay in control, we’ll also start sending you text messages and emails so you’re always aware of what’s happening on your account.
The new savings portal is secure. In fact, we mention some of our new security features in our recent article about fraud prevention.
And, for extra peace of mind, we’ll start sending you text messages and emails so you’re always aware of what’s happening on your account up-to-the-minute.
We really appreciate feedback and the opportunity to put things right.
We ask that you get in touch 9am-5pm Monday to Friday on 020 7862 6222 or email savingsportal@htb.co.uk.
Our customer service team is available 9am-5pm Monday to Friday. Please reach out for extra help on 020 7862 6222 or email savingsportal@htb.co.uk.
We’re a digital bank and we use your contact details to make sure it’s you when you log in. Unfortunately, you won’t be able to access our new online savings portal without these.
Our customer service team is available 9am-5pm Monday to Friday. Please reach out for extra help on 020 7862 6222 or email savings@htb.co.uk as usual.
