I am a Senior Customer Services Officer in our Savings department. On a daily basis I deal first hand with customer queries over email, phone and writing. Queries typically involve opening and closing of accounts, payments into customer accounts, actioning customer instructions and transactions and team management.
As a team, we prioritise delivering a great service to help maintain customer relationships. Having a such a customer centric role, I am focussed on providing a great service to ensure good customer outcomes and this is a key to the running of HTB.
I was new to the banking industry when I joined HTB in 2016, since then, working here has significantly widened my market knowledge. The bank is dedicated to providing training and development, which I have made good use of during my career, having recently completed my Certificate in Banking. This considerably helped with my understanding of the specific products and the wider industry. With this training and support I have progressed from a Customer Service Officer into a senior member of the team.
I would highly recommend a career at HTB mainly because of the people and the culture of the bank, it is full of opportunity and great people which makes it a great place to work.
HTB is a great place to work because of the people and the work ethic. We can easily communicate with different departments across the bank and people are always keen to share ideas and work together. Everyone at HTB strives to deliver excellence through specialism in all that we do. The bank celebrates success and staff recognition. I would highly recommend a career at HTB mainly because of the people and the culture of the bank, it is full of opportunity and great people which makes it a great place to work.
Outside of work I enjoy playing sports, travelling, spending time with family and friends and seeing more of London.