We try to make everything as clear as possible, but sometimes it just isn’t. That’s why we’ve listed some of our most commonly asked questions with answers.
Please call us at Hampshire Trust Bank on 020 7862 6262 for a settlement quotation.
While you still have outstanding installments to pay on your Hire Purchase agreement the equipment remains our property and you may not sell it without our prior agreement. For Leasing arrangements, you do not acquire the asset, but (with our prior permission) it can be sold to an independent third party or scrapped. However, we understand that your requirements can change. Please call us on 020 7862 6262 so that we can help you.
If you are unable to meet payments on your agreement, please contact us as soon as possible on 020 7862 6262. We can discuss how best to resolve the issue for all parties involved.
You will receive a VAT invoice for all purchases. For Leases, an annual VAT invoice will be sent to you for the rental amount paid. For Hire Purchase, your copy of the document we send to you to confirm the arrangement is sufficient to reclaim your VAT.
Please contact us following contact with your bank to check the Direct Debit Instruction remains in place from your new bank account. Depending on timescales, you may need to send us a cheque to cover any payment due between closure of your old account and our being able to set up the new Direct Debit Instruction for your new bank account.
You can open an account online by following the link apply online.
We can open business savings accounts for:
As a responsible bank we need to be confident in knowing who our customers are. We check your address and identity of owners and signatories using various electronic databases, as well as the registration and status of your firm.
If we’re unable to verify you in this way, we’ll get in touch and may ask you for some documents to help us complete our checks. Read what verification documents we may ask for. You can send clear photos or photocopies of these to us by email at kyc@htb.co.uk. Please don’t send us originals. You’ll need to send these within 14 days of applying for your account, otherwise we’ll cancel the application.
Not at the moment, our Customer Service Team are happy to help with any questions.
We will usually open your account within two business days of receiving your application and we will write to you confirming your new account details and any further information we require.
To open an additional account simply call us on 020 7862 6220 during business hours and we will do this for you over the phone. Alternatively, you can send us a written instruction by downloading and printing an additional account form and sending it to us by post.
You can pay money into your account by sending an electronic payment (Faster Payment or CHAPS) to your Hampshire Trust Bank sort code and account number, which we will tell you once we have opened your account. If we open your account online we will provide your sort code and account number at the end of the application. However you apply, we will write to you to confirm your sort code and account number as soon as we have opened your account.
You’ll need to make at least one payment within the first 14 days of the date you applied for the account to keep it open.
You can also pay money into your account by cheque. We will usually bank your cheque on the working day that we receive it. You should make the cheque payable to yourself and send it to us at our freepost address:
Freepost RTXE-RYYB-AYZY
Hampshire Trust Bank (Savings)
PO Box 74003
London EC2P 2QR.
If you are opening an easy access or notice account you can send as many payments as often as you like.
If you are opening a fixed rate bond you can send as many payments as you like within 14 days of the date you applied for the account.
Yes, you can cancel any account with us within the first 14 days after the opening date. This is the date on your account opening confirmation letter. You can do this by calling us on 020 7862 6220 during business hours or writing to us.
If you have already paid money into your account we will return this to you, along with any interest you have earned, when you tell us you would like to cancel it.
Please note that it is not possible to close an account and withdraw the funds deposited outside of the first 14 days after the opening date without complying with the terms of the account. It is important that you understand what these terms are before opening the account.
When you apply we will ask you to give us a nominated account, which must be a current account your organisation holds with a UK bank.
We will check the nominated account details you give us and occasionally we may need you to provide evidence that you are the account holder, such as a copy of a bank statement showing the account number, sort code and your organisation’s name.
All payments you make into your savings account must be made from your nominated account. If we receive an electronic payment from a different account we will return it to that account. If we receive a cheque from a different account we will return it to you uncashed.
We will make all withdrawals by electronic payment to your nominated account.
To open an account you must be prepared to invest at least £5,000. You may invest up to £750,000 in a single account and up to £1,000,000 in total with us.
If you send us money electronically, such as by Faster Payments, BACS or CHAPS, you will start to earn interest on the day we receive it provided this is before 1pm. If we receive it after 1pm you will start to earn interest from the next working day.
If you send us money by cheque you will start to earn interest on the second working day after we receive it.
Most deposits are protected by the Financial Services Compensation Scheme. Read more information on our FSCS page.
Yes, the same compensation limits are applied if you’ve used an aggregator as for other bank accounts. Savings marketplace, cash platform, savings service – this new type of financial company (also known as a deposits aggregator) spreads your money across multiple accounts with different banks. If an aggregator deposited your money with a regulated bank, your eligible deposits are protected up to a total of £85,000 per authorised entity. The FSCS will check and pay these claims as soon as possible, and always within three months.
For any further information please visit the FAQs section at the top of the FSCS web page. https://www.fscs.org.uk/
As a responsible bank we need to be confident in knowing who our customers are. We check your address and identity of owners and signatories using various electronic databases, as well as the registration and status of your firm.
If we’re unable to verify you in this way, we’ll get in touch and may ask you for some documents to help us complete our checks. Read what verification documents we may ask for. You can send clear photos or photocopies of these to us by email at kyc@htb.co.uk. Please don’t send us originals. You’ll need to send these within 14 days of applying for your account, otherwise we’ll cancel the application.
When you apply we will ask you to give us a nominated account, which must be a current account your organisation holds with a UK bank.
We will check the nominated account details you give us and occasionally we may need you to provide evidence that you are the account holder, such as a copy of a bank statement showing the account number, sort code and your organisation’s name.
All payments you make into your savings account must be made from your nominated account. If we receive an electronic payment from a different account we will return it to that account. If we receive a cheque from a different account we will return it to you uncashed.
We will make all withdrawals by electronic payment to your nominated account.
You can manage your account when logged in online and by telephone (Mon-Fri 9am-5pm and closed on bank holidays).
If you’ve always managed your account with us in a different way, for example by post, you can keep doing this.
You can call 020 7862 6220 and we can tell you your balance over the phone.
We will send you an annual statement by post on the anniversary of account opening.
You can call 020 7862 6220 and we can tell you your balance over the phone.
Your current interest rate, and any changes during the year, will also be shown on your annual statement, which we will send to you by post.
To make a withdrawal you must give us a written instruction signed in accordance with the account mandate.
You can make a partial withdrawal or ask us to close your account and return all of your money.
We cannot accept instructions by email.
You cannot withdraw money from your bond before the end of the term.
We’ll get in touch a few weeks before your fixed term comes to an end (the ‘account maturity’) to let you know your options and ask for your instructions.
Businesses can give us – and amend – your maturity instructions up to 2 working days before your account matures, simply get in touch. If your business is registered for our online portal, you can do this easily when logged in to your account.
And, if we don’t hear from you, we’ll move your balance into our maturity easy access account to keep it protected while you decide what to do.
Please make the cheque payable to the business name.
You can have up to four people on your mandate. The signing options are any one signatory, any two signatories or any four signatories.