Making a complaint
| Fraud and financial crime inquiries | |
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At HTB we are committed to providing the highest standard of customer service for our customers. Occasionally we may not live up to these standards and if this happens we want to hear from you.
In the first instance you should raise your complaint with the department you are dissatisfied with. If they are unable to resolve your complaint, our complaints procedure explains what you should do next. |
Fraudsters are getting better at impersonating people, the police and a variety of organisations. At Hampshire Trust Bank, your security is our priority.
If you believe you’ve been a victim of a scam, or you have other financial crime queries, please reach out to our dedicated Financial Crime team via financialcrime@htb.co.uk. |