| Making a complaint | Fraud and financial crime inquiries |
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At HTB we are committed to providing the highest standard of customer service for our customers. Occasionally we may not live up to these standards and if this happens we want to hear from you.
In the first instance you should raise your complaint with the department you are dissatisfied with. If they are unable to resolve your complaint, our complaints procedure explains what you should do next. |
Fraudsters are getting better at impersonating people, the police and a variety of organisations. At Hampshire Trust Bank, your security is our priority.
If you believe you’ve been a victim of a scam, or you have other financial crime queries, please reach out to our dedicated Financial Crime team via financialcrime@htb.co.uk. |
| Need additional support | |
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If you require additional support in managing or servicing your product or communicating with us and would like to talk to us about ways in which we can help please email us at additionalsupport@htb.co.uk.
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Alternatively, if you would like to speak to an operator please call the contact number associated with the type of product you currently hold with us or would like to open. |